How do I login to cpanel?
Simple in your account setup package you were provided a login Temp login url to use until your domain propagates, after that time simply proceed to http://yourdomainname.com:2082 or port 2083 if you wish to use https://yourdomainname.com:2083 for an ssl connection to cpanel.

How do I login to Web based email / Webmail to check my mail while I am away?
Very easily again just use your domain name http://domainname.com:2095 you will need your email address and your email password that you assigned to the email account when you set it up in cpanel to access this area.

Is there a minimum contract period?
Only our Yearly specials which we run from time to time, if you contact for 1 year this is clearly indicated when you purchase a plan.

What types of payment do you accept?
We accept Visa, MasterCard, Discover/Novus, Western Union, Money orders by mail {American Express-via paypal only}. All PayPal Payments are accepted if you have a verified PayPal account! questions? Contact us.

Do you handle the domain registration process?
Yes, we can handle and register new domains for you at a discount. If you are transferring a domain, you will need to handle the domain transfer yourself. We include all the information you need to contact your registrar and move the domain to our servers in the welcome email you receive after signing up. If you still have problems, email our support team and see if we can help.

Who owns my domain when I register it through you?
You do. You, or the person you specify when you sign up, will be listed as the administrative and billing contact on your domain and will retain full control over it at all times.

Can I use domain names from other countries (.cc .nu .to)?
We support almost all TLD Extentions. Even the new .us .biz, .per, .info Please contact us if you need to know about a specific one.

Who transfers my existing domain to your server?
You are responsible to make sure your domain points to our server. We will provide you with our nameservers which are needed to make this change. If you still need help, we will be glad to assist you, just contact Customer Services.

I own several domain names, can I use them all on one account?
Yes, you can.
Depending on plan you contact us for additional information!

Do you support FrontPage Extensions?
Yes, we support FrontPage Extensions.

Why don't you just give everyone their own IP address?
There are a limited number of IP addresses in the world and that number is rapidly being depleted. Once the IP addresses are gone, they're gone--there just won't be any more for anyone else. There is some work being done to establish a new system but it would take a very long time to implement it and it is not near completion yet. So, in an effort to do our part, we minimize the number of IP addresses we use. More than 95% of our clients use shared IP addresses and do not report that they have any trouble with them at all.
But if you want to have IP address we can give it for you for a small fee simply contact support.

What server software are you running?
We use run Linux/Unix OS Equipped with Cpanel Control panels using Apache web server, we also have Windows 2000 Servers.

I want to accept credit cards through my website, can I do this on your servers?
Yes, In fact a shopping cart is included in all of our Linux Hosting plans.

How long does it take to set up service ?
This is process normally instant, as long as your credit card/Paypal is approved. You will receive your welcome and set-up information by email within moments. Remember, it can take longer for your domain name to point to your new account. However, as soon as you receive your welcome message by email, you are ready to use your new account with your temporary sub-address. Windows Hosting accounts require manual setup this may take up to 12 hours.

Is my account permitted to have commercial material ?
Yes, definitely. We have clients whose material range from personal to corporate information. However, we do not allow, spam, warez or illegal content with our services. See our terms and conditions for details on content permitted on our servers.

Do you provide tech support?
Yes, we will provide our customers with technical support for any problems related to services or tools that are offered by us. If you require further assistance, simply contact our support group.

Do you allow adult content on your servers?
Pornography and sex-related merchandising are NOT restricted from operating on our servers, we do not discriminate against any LEGAL content if you have a question as to the legality of your content please contact us or review our AUP. {acceptable use policy.}
Read AUP for details.
 

Account

How do I upload my website files?
All hosting accounts come with an FTP (File Transfer Protocol) account which allows you to upload files to your account via an FTP Client. Almost all site design programs like Adobe Pagemill, Macromedia Dreamweaver, GoLive HotDog, Allaire HomeSite, CyberStudio, HotMetal Pro, Netscape Communicator and NetObjects Fusion use FTP to maintain your site All Accounts come with FTP and a Web based method to upload files via your control panel.

Ftp Hostname: ftp.yourdomainname.com
Your User ID & Password are required.

Can I change from one plan to another?
Yes. Changing plans is easy, just let us know and we will set it up for you.

Can I use SSI on your servers?
Yes, you can use SSI on our servers.
SSI stand for "server side include",
it work in files with .shtml, .html, .htm extensions.

Do I get my own CGI-BIN ?
Yes, you have your own CGI-BIN and can upload via FTP or our file manager your own cgi scripts.

Do you have Php/MySql Mssql

Yes all of these are supported of course MSSQL is only offered on Microsoft platforms.

Is FrontPage available?

Yes we have FrontPage 2002 extensions on all our servers.